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Orion Holiday Information

Holiday Ordering Hours

How and when can I place my order?

Online: 24 hours a day, 7 days a week at www.OrionTelescopes.co.uk
Phone: During holiday customer service hours at 00-800 8989 0123

Holiday Customer Service Hours

We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person.

November 1 -
November 23

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2100 UTC

Closed November 24th for the Thanksgiving Holiday

November 25 -
November 27
Friday 1400 - 2400 UTC
Saturday 1600 - 2300 UTC
Sunday 1700 - 2300 UTC
November 28 -
December 4
Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 5 -
December 20
Monday through Friday 1230 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 21 -
December 23
1400 - 2400 UTC
December 24 1600 - 2100 UTC
December 27 -
January 2

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2100 UTC

Closed December 25th and December 26th for the Christmas Holiday
Closed January 1st and January 2nd for the New Year's Holiday

Holiday Shipping Schedule & Cut-Off Dates

What are the order cut-off dates for pre-Christmas delivery?
Refer to the table below to determine the best shipping option for your destination. Orders for in-stock items placed by 5pm UTC ship the following working day. Please note that if there are credit card authorization or verification issues a delay in shipping may occur.

Country
Code
Country
Name
Delivery
Time
Economy
(working days)
Last Day to
order for
Economy delivery
on 24/12/15*
Delivery Time
Express(working days)
+1 Day for
pkgs > 68kgs
Last Day to
order for
Express delivery
on 24/12/15*
AT Austria 2-3 19/12/16 1-2 20/12/16
BE Belgium 2-3 19/12/16 1-2 20/12/16
CZ Czech Republic 2-3 19/12/16 1-2 20/12/16
DK Denmark 2-3 19/12/16 1-2 20/12/16
EE Estonia 3-4 16/12/16 1-2 20/12/16
FI Finland 3-4 16/12/16 1-2 20/12/16
FR France (Mainland) - North 2-3 19/12/16 1-2 20/12/16
FR France (Mainland) - South 3-4 16/12/16 1-2 20/12/16
DE Germany 2-3 19/12/16 1-2 20/12/16
HU Hungary 2-3 19/12/16 1-2 20/12/16
IE Ireland 2-3 19/12/16 1-2 20/12/16
IT Italy - North 2-3 19/12/16 1-2 20/12/16
IT Italy - South 3-4 16/12/16 1-2 20/12/16
LU Luxembourg 2-3 19/12/16 1-2 20/12/16
NL Netherlands 2-3 19/12/16 1-2 20/12/16
PL Poland 2-3 19/12/16 1-2 20/12/16
PT Portugal 4-5 15/12/16 1-2 20/12/16
SK Slovakia 2-3 19/12/16 1-2 20/12/16
SI Slovenia 2-3 19/12/16 1-2 20/12/16
ES Spain (Mainland) 2-3 19/12/16 1-2 20/12/16
SE Sweden 2-3 19/12/16 1-2 20/12/16
GB United Kingdom 2-3 19/12/16 1-2 20/12/16

*NOTE: Exceptions to the above mentioned dates include very large shipments (> 30kg Economy and > 68kg Express) which require additional time for delivery.


Holiday Shipping Promotions

Free Shipping on Orders Totaling 100 or More
To qualify for free standard per-order shipping and per-item shipping, your order must total at least 100 including VAT. This offer is not valid on orders in process or previous purchases. Offer does not apply to expedited shipping charges.

Product Packaging

NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.

Holiday Return Policy

During the holiday we extend our satisfaction of guarantee return period. Effective November 1st orders purchased as holiday gifts may be returned until January 16th (received back by Orion by this date). The person receiving an Orion gift will have time to ensure it's just what they want.

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