Orion has made the difficult decision to close our warehouse facility in the Netherlands. With the continuing supply chain/logistics challenges and slowness in the economy we have found that it is not economically feasible to maintain operations in the UK and Europe.
We have therefore stopped taking orders on this website. We apologize for any inconvenience.
We will continue to have Orion dealers in Europe to meet the needs of Orion consumers. We will also continue to honor the 30-Day product return period as well as honoring the Orion warranty for purchases made in the UK and Europe.
Our US-based Customer Service Representatives are here to help. Contact them via email at firstname.lastname@example.org or in the United Kingdom, via phone at 0-800-041-8146 (Monday-Friday between the hours of 1300 and 2400 GMT).
Methods of Payment
We accept Visa, MasterCard, American Express, PayPal payments, and Bacs payments.
Billing Address and Delays in Shipping
We will verify that the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.
When your account includes an e-mail address, you will receive an e-mail confirmation of your order when it is processed and another confirmation when it is shipped (including the tracking number).
PO Box address for shipping
We're sorry, we do not ship to PO boxes.
Backorders and expected shipping dates
When an item is out of stock we provide a date that is our best estimate of the date we expect to ship the product to you. While this is usually accurate, unexpected delays can happen. If there is a delay in shipping a backordered product we will notify you by email.
We work very hard to ensure that we have the right products in-stock when you order from Orion Telescopes & Binoculars. Occasionally, demand may run higher than we forecast, a supplier may be late in shipping product to us, or there may be another reason that causes us to be out-of-stock. We apologize in advance if this should happen. Each product has an expected ship date posted on the web site. If the product says "In Stock", then we expect to ship the item by the next business day. If the product is out-of-stock, we will post an expected ship date. Backorders typically ship within 30 days. Sale prices are limited to stock on hand. Supplies may be limited.
Only Orion's product line from our distribution center in the Netherlands will be shipped to European destinations. There are Orion products that are not available for sale on the Oriontelescopes.eu website. If you have an interest in one of these products, please contact your local Orion dealer. Not all dealers stock all Orion products so it is recommended to call or email the dealer in advance.
Product Specifications & Prices
Product prices, product specifications, and shipping rates are based upon manufacturer and freight company information. Orion Telescopes & Binoculars reserves the right to change prices and/or shipping rates at any time. Despite our best efforts, on rare occasion, items on our web site may be mispriced due to an inadvertent error. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
I placed an order, but I want to change or cancel it.
Send us an email at email@example.com. Because we have next-day shipping, there's a chance your order may have already gone out. We'll do our best to intercept your order and make the requested changes. If we are unable to intercept an item that has already shipped, return shipping costs will be the responsibility of the customer.
If an item I ordered is not in stock, when will my credit card be charged for it?
Your credit card will not be charged until the item is shipped.
PayPal transactions will be paid in full by PayPal at the time the order is taken regardless of inventory availability or the expected shipping date of the order. Specific payment terms on a PayPal order are between the customer and PayPal.
Do you charge VAT?
VAT, Import VAT, duties and custom?s clearance charges are included in the product pricing. Please note that orders with a product value of 135 GBP/150 EUR or less are charged VAT. Orders over this amount are charged import VAT, duties and customs clearance charges. These costs are paid by Optronic Technologies, Inc. on your behalf and are included in the order amount quoted in the cart.
A VAT invoice may be requested by contacting us at firstname.lastname@example.org, a VAT invoice will be emailed on request.
If the expected shipping date on the web site has changed, does that mean an order I've already placed will be delayed?
The expected shipping date that we provide on the web site for a backordered product applies only to an order that is placed today. If an item is out of stock, we provide the date that we expect to ship the product. We confirm the expected shipping date when we send e-mail order confirmations. If that date changes, we send a notification by email. When we receive a product in-stock that has been on backorder, we always ship first to customers who have waited the longest. An order placed for a product today may be shipped later than an order placed last week.
To check on the status of a backordered product, you may email us at email@example.com.